Since 1985, Hytec has repaired well over 1 million circuit boards, and has thousands of satisfied customers. When office equipment dealers & manufacturers think of circuit board repair, they think of Hytec. We thank all of our customers for your loyal support and partnerships.
Please review how Hytec can provide great benefits to your organization:
Large Savings
On average, Hytec’s repair prices are only 35% of new-board replacement cost, and almost never beyond 50% of new board replacement cost. In addition, Hytec’s warranty on circuit board repair is one year, which is typically longer than most manufacturers. Hytec will match any competitive pricing on comparable services.
Quality & Consistency
Hytec was built on the quality and reliability of our repair services. In addition to OEM documentation, Hytec’s service management develops written testing procedures for all boards we repair, to ensure consistent diagnostics, repair, and testing. Repairs at Hytec include preventative maintenance, required modifications, and all software updates to the latest version provided by the manufacturer. All boards are live tested in a functional machine to ensure proper operation.
Quick Turnaround
Hytec stocks thousands of boards for same-day shipment using our Advance Exchange program, to meet your emergency requirements. We also have a quick turnaround on all standard repair orders, offering rush repair service when needed.
Superior Customer Service
Each customer is assigned a personal account representative who is trained and experienced to handle all of your needs. Our customer service department can be reached at 800-883-1001, 8:00am – 6:30pm EST.
Technical Support
Hytec provides toll-free technical support to help your field service technician determine if a board is defective before sending it to Hytec, or upon receiving a repaired board from Hytec that appears to not be working. With today’s complex digital equipment, many symptoms may point to a board being defective, while the problem may actually be elsewhere in the machine, or may simply be a software issue. Hytec can save you repeated service calls. Our technical support line is open from 8am – 6pm EST and can be reached at 888-883-2001.
Please note: Technical assistance is provided as a courtesy to our customers, and does not replace the need for your own qualified technician to diagnose the machine. Hytec is not responsible for boards ordered that do not resolve all of the problems.
Warranty & Barcode Tracking
Hytec stands behind all of our work by providing a 1 year warranty on all circuit boards, and a 90-day warranty on mechanical assemblies. Hytec serializes each board and applies a bar-code label to the board for a complete tracking of repair history. You can look up a board’s history by entering the part number and serial number found on the board on our website under Account and Warranty Lookup.
Innovative Solutions
Hytec works closely with our customers to identify their support needs, and designs programs to facilitate these needs. Hytec has led the industry with innovative services to fit our customers' needs, including:
- Standard Repair & Return (with rush service available)
- Advance Exchange
- Board Bank
- Direct Sale
- Inventory Management Program and Distribution within Canada.
High Repairable Yield
Hytec is authorized by many manufacturers allowing us to obtain proprietary components, schematics, and support. These relationships allow us to have the highest repair yield in the industry, which in turn provides you with the most complete repairs and highest savings.
Comprehensive Support
Hytec supports more OEMs than any other circuit board repair center in the Office Imaging Industry. Hytec also supports the most boards in each machine, providing you with a one-stop repair center for all of your needs.
Flat Rate Repair Pricing
Hytec’s catalog can be viewed online and provides flat rate pricing for each item we support. If Hytec determines a board to be No Problem Found (NPF) after initial testing, a reduced test fee is charged.
Website
Hytec has a real time website where you can look up parts in the catalog, create a packing slip for repair, order boards for advance exchange or purchase, and check status of any orders in process. Our website also links directly to UPS, allowing you to track your packages quickly and easily. You can even chat online with a Hytec Account Representative through our Live Chat feature.
Email Alerts
Hytec emails you an order confirmation upon receipt of each order, and a shipping confirmation when each item ships from our facility. The shipping confirmation immediately provides you with a tracking number for the package.
OEM Warranty Processing
Hytec is authorized to repair and process factory warranty claims for Canon USA, Canon Canada, Electronics for Imaging, EFI Electronics Service Tracker, and Toshiba America Business Solutions. This benefit makes the warranty process very efficient, saving you time and money.
Drop Shipping
Hytec will be happy to drop ship your item(s) anywhere in the world,
saving you time and transportation costs.